Care Co-ordinator – Omagh

Job Description

Care Plus are looking for an organised and approachable Care Co-ordinator to join our Omagh office and help manage the day-to-day delivery of our domiciliary care service.

You will work closely with the Office Manager / Registered Manager and Quality Control Officers to co-ordinate care packages, organise staff rotas and support service users and Social Care Practitioners. You will help ensure services meet the needs of our clients, follow company policies and comply with RQIA and NISCC requirements.

This role involves regular contact with service users, families, staff, Trust Brokerage, Social Workers and other healthcare professionals. You must be able to respond to changing priorities, resolve issues professionally and keep everyone informed of changes to care arrangements. You will also take a share of the on-call service on a rota basis and be willing to provide emergency care in the community when required.

Sample of most common duties (full job description given upon application):

• Co-ordinate new and existing care packages requested by Brokerage, recording details on the care management system and preparing care plans when required
• Organise rotas for service users and Social Care Practitioners, arrange cover for annual leave and sickness, and communicate schedule changes promptly
• Monitor the contracts email inbox, respond to queries, handle incoming calls and keep clear, timely records
• Support and oversee Social Care Practitioners to help ensure care is delivered in line with contracts, company policies and care plans
• Respond to concerns raised by service users and staff, liaise with key workers, follow up correspondence and escalate issues when necessary
• Work with Quality Control Officers to keep care plans up to date and support quality assurance
• Attend service user reviews and multi-disciplinary meetings, contributing to assessments and person-centred care plans
• Address conflicts professionally, document the action taken and refer unresolved matters to management
• Maintain accurate administrative records, provide timely information to managers and participate in team and quality review meetings
• Contribute to staff development, training and performance appraisals
• Participate in the on-call rota and provide emergency care in the community when required

Essential Criteria:

• Good communication skills and a professional, respectful approach to service users, families and colleagues
• Ability to organise schedules, maintain accurate records and manage changing priorities
• Ability to work as part of a team and build positive working relationships with staff and external professionals
• Ability to deal with concerns and conflicts calmly, solve problems and recognise when to escalate an issue
• Willingness to participate in the on-call rota and provide emergency care in the community when required

Wage: To be discussed at interview.